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Privacy Policy

Privacy Policy

This privacy policy explains how Refine Treatments (“we”, “us”, “our”) collects, uses, and protects your personal data when you use www.neuro-rehabilitation.co.uk.

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We are committed to safeguarding your privacy and handling your data transparently and in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

 

Data Controller:
Refine Treatments
(Address to be inserted)
Email: (insert contact email)

 

The Data We Collect

We may collect and process the following categories of personal data:

1. Information You Provide to Us

 

You may provide personal data by:

  • Filling in forms on our website

  • Contacting us by phone, email, or otherwise

 

This includes when you:

  • Register for services

  • Make enquiries

  • Subscribe to communications

  • Participate in surveys, promotions, or discussions

  • Report issues with our website

 

This data may include:

  • Name

  • Address

  • Email address

  • Phone number

 

 

2. Information We Collect Automatically

When you visit our website, we may automatically collect:

 

Technical data:

  • IP address

  • Browser type and version

  • Device information

  • Time zone setting

 

Usage data:

  • Pages visited and navigation paths

  • Time spent on pages

  • Clicks, scrolling, and interactions

  • Referring URLs

 

 

3. Information From Third Parties

 

We may receive personal data from:

  • Business partners

  • Service providers (e.g. payment processors, IT support)

  • Analytics providers

  • Advertising networks

 

How We Use Your Data (Legal Basis)

 

Under the UK General Data Protection Regulation, we must have a lawful basis to process your data.

 

We use your data in the following ways:

 

To Perform a Contract

  • Provide services you request

  • Manage bookings or enquiries

 

For Legitimate Interests

  • Improve our website and services

  • Ensure website security

  • Understand how users interact with our site

 

With Your Consent

  • Send marketing communications

  • Use non-essential cookies

 

To Comply with Legal Obligations

  • Maintain records required by law

  • Prevent fraud or misuse

 

Cookies

 

We use cookies to improve your experience on our website.

 

Cookies are small files stored on your device that help us recognise you and understand how you use our site.

 

Types of Cookies We Use

  • Essential cookies – required for website functionality

  • Analytics cookies – help us improve performance

  • Functionality cookies – remember your preferences

  • Marketing cookies – personalise advertising

 

We use Google Analytics to collect anonymous usage data.

You can manage or withdraw your consent to cookies at any time via your browser settings or cookie banner.

 

How We Share Your Data

 

We may share your data with:

  • Service providers (e.g. IT, hosting, payment services)

  • Professional advisers

  • Analytics providers

  • Regulatory or legal authorities where required

 

We only share data necessary for the relevant purpose and ensure appropriate safeguards are in place.

 

International Transfers

 

Your personal data may be transferred outside the UK. Where this occurs, we ensure appropriate safeguards are used, such as:

  • UK-approved standard contractual clauses

  • Transfers to countries with adequate protection

 

Data Security

 

We take appropriate technical and organisational measures to protect your personal data, including:

  • Secure servers

  • Access controls

  • Encryption where appropriate

However, please note that no internet transmission is completely secure.

 

Data Retention

 

We only retain your personal data for as long as necessary to:

  • Fulfil the purposes we collected it for

  • Comply with legal obligations

  • Resolve disputes

 

Your Rights

 

Under the UK General Data Protection Regulation, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

 

Third-Party Links

 

Our website may contain links to other websites. We are not responsible for their privacy policies, so please review them separately.

 

Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page, and where appropriate, notified to you.

 

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Refine Treatments
(Address to be inserted)
Email: (insert contact email)

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